Mott MacDonald is a global engineering, management and development consultancy focused on guiding their clients through many of the planet’s most intricate challenges. Mott MacDonald engaged The Inform Team to help its 16,000 staff, across 180 offices and 150 countries, improve how they work with customers, by adopting Cloud PBX using Microsoft Lync.
Mott MacDonald finds opportunities in complexity, turning obstacles into elegant, sustainable solutions. Improvement is at the heart of their offering – they use their ingenuity to save their customers money and time, reduce risks, increase efficiency, maximise sustainable outcomes and advance best practice. They draw on the talents of their teams across sectors, geographies and disciplines, bringing the right people together, at the right time, from anywhere in the world. Mott MacDonald invested in Microsoft Lync as its new global communication platform to support their collaborative approach.
Realising the success of the Lync implementation relied on people embracing new ways of working, Mott MacDonald chose The Inform Team to establish global adoption of Lync among its employees. We were chosen based on our proven experience with similar technology adoption programmes, and our clear understanding of the challenge.
Following a pilot of Lync in one of Mott MacDonald’s key UK offices, The Inform Team established that employees needed a clear understanding of the following four key areas in order to accept Microsoft Lync and embrace new ways of working: