Client feedback

We received excellent feedback from our client – a large investment bank – who the Inform Team did some technology adoption work for. Our client has been bowled over by the content produced and together we have raised the game on change management. Thanks Inform for all your hard work in representing and elevating the NTT brand.

In the capacity of Head of IT Service Governance, I recognise that the ultimate success of your technology change programme relies on user adoption – without it, your programme fails. The Inform Team are brought into the discussion of any technology change I embark upon to design and deliver an adoption strategy. Their experience, breadth of capability, technology expertise and the ability to cherry-pick resources at the point of need makes them a very valuable extension to a programme team.

This was a challenging project where you needed to know you had a change team who were creative ‘outside the box’ thinkers, confident enough to question the way things were done, and come back with a plan of attack of how to do things differently. The Inform Team did this. As a partner they shared our commitment, were able to respond to the unforeseen, and above all, always did the right thing for the project. They were a partner we could learn and laugh with.

We didn’t fully understand the magnitude of what was required to deliver the Office 365 element of our Let’s Get Digital project until we worked with the Inform Team.  They helped us set and achieve realistic milestones and implement change effectively.

The Inform Team helps our clients to understand the importance of connecting their employees to the new technology so they get the most out of their investment – both operationally and financially. Together we can provide a full technology transformation service, and we find our clients welcome Inform’s friendly and flexible approach to doing business.

Mott MacDonald are continually improving the way that we engage with and support our customers. While technology can provide the means to enable better networking, knowledge sharing and time and cost savings, translating those benefits into competitive advantage for our customers relies on people adopting the technology and adapting to new ways of working. Mott MacDonald partnered with The Inform Team to design and deliver strategies that encourage our people to adopt the technologies available to them, which enable us to get closer to our customers and improve the service we deliver.

The Inform Team did an excellent job training our people in London and our regional offices. We felt that the training not only helped to support our transformation into ‘One DIT’, but also unlock some latent technology issues we had. The trainers were very professional, always approachable and taught us lots, especially with their high energy and topical 15-minute ‘bite-size’ learning clubs. They’ve made a great contribution to understanding how technology supports and enables our transformation. I’m a very happy customer.

The Inform Team has been supporting our migration onto Windows 10 and Microsoft Office 365 and the roll out of on-the-go working with new mobile devices. This has entailed providing change management consultancy and hands-on support, including the development of our strategy and governance model. In addition, Inform has been helping us with soft skill and technical training, and the development of personas, the programme vision and journey for end-users. We’ve welcomed their advice, expertise and guidance in how we plan and deliver the new way of working to our employees, for whom it will be a major transformation.

We chose to work with The Inform Team as they are specialists in designing and delivering programmes which encourage people to embrace change, especially when that change encompasses technology. The success of our technology change relies on people adopting the new technology, and so the expertise of The Inform Team to influence people and to help drive this adoption is a crucial component for delivery.

M&C Saatchi recognise that technology training is an important aspect of maintaining skills and knowledge among our people, ultimately contributing to competitive advantage. We use The Inform Team to fulfil our IT Training needs, bringing in expert resources when required, with the ability to scale up for peaks in demand, using skilled experts who apply industry best practice and ensuring that our people are fully prepared to work with our IT productively and confidently.

The ultimate success of any business transformation programme relies on the business user adoption of processes and technology. Firoozieh Consulting has partnered with The Inform Team on a number of transformation programmes where design and delivery of a technology adoption strategy has been a key component of a wider change initiative. The Inform Team ‘plug-in’ alongside other project teams and provide the necessary skills and capabilities to bring the people affected by change along on the journey.

Sam, Emma and team are exceptionally skilled at getting to the absolute nub of what you are trying to achieve, can tease out the critical blockers and challenges before successfully mitigating them and delighting end users. They are true “people, people” – an organisation’s most valuable asset.

The Inform Team were a natural choice for us when we were looking for support. Inform were highly recommended by colleagues who had experienced their work on similar programmes at other organisations. They understood our programme and our challenges, recommended a suitable approach and were able to execute quickly.

Working with the Inform Team was highly successful. Their approach and delivery of Office 365 training was highly successful, the trainers were very personable and professional and we look forward to working with them again on other initiatives in the future.

Professional initial approach from Natasha, excellent communications. The team come across as skilled and knowledgeable and achieve the results that we asked for. They were also willing to take on feedback as part of the process and not simply deliver what is easiest for them.