It’s been a busy time at The Inform Team. We’ve been building a brand-new service to enhance the way you build skills in Microsoft 365.
When we deliver our training, we get the same feedback time and again: “Can you stay and be our live-in Microsoft guide?”
At first, we smiled at the compliment and moved on. But a flurry of similar comments sparked an idea. So we gave it some thought and developed the M365 How Do I service.
What is M365 How Do I?
M365 How Do I is a people-first Q&A helpdesk, providing on demand skills support for Microsoft 365 users.
Designed as a follow-on service for our Microsoft 365 adoption and training programmes, M365 How Do I offers direct assistance for Microsoft 365 applications, as and when your people need help.
How can ‘M365 How Do I’ help?
We’ve all been there. You’ve got an important presentation to prepare for, and you suddenly realise you need to add some data. It’s all in the spreadsheet, but how can you pull out the bits you need? You ask a colleague, who suggests a pivot table.
The cold sweat breaks out. A pivot table? You’ve got this… but how do they work again?
Your colleague leaves for a meeting. It’s all on you now.
You could ask Google. But if you don’t know what you need, how can you search for a tutorial? You could ask ChatGPT, but ChatGPT makes things up when it doesn’t know the answer. You’ve got twenty tabs open with thirty different solutions, and nothing quite fits.
Among the rabbit holes, red herrings, and wild goose chases – you’re just trying to get your work done.
Ongoing learning and support for Microsoft 365
Formal training sessions, whether in the classroom or online, are fantastic for introducing new tools and technology. This kind of in-depth digital training gets everyone on the same page and establishes key skills to empower your team.
But after mastering the basics, your training needs become very niche; determined by different roles, goals and tasks. This is where targeted microlearning can really boost digital skills across your organisation.
According to training research, 56% of people prefer to learn at the point of need. They learn by doing, building skills as part of their day-to-day work, and learning new things in response to specific problems or questions.
56% prefer to learn at point of need
41% prefer to learn at their desks
30% prefer to learn during lunch
28% prefer to learn on their commute
M365 How Do I effectively facilitates this approach, responding to ongoing training needs with personal solutions to suit your way of working.
Build an accurate picture of your digital skills and training needs
Every time your people use Google or Bing to troubleshoot their Microsoft 365 questions, valuable data is lost to cyberspace.
Coming back to the example we used earlier, how can you know if your pivot table problem is a one-off query, or a symptom of a broader digital skills gap within your organisation?
With M365 How Do I, we capture this vital information and send you regular skills reports, highlighting recent trends and training recommendations. You can use this information to strengthen your learning and development strategy, and get ongoing insight into digital literacy levels across your organisation.