We connect people with technology through our memorable and unique four E’s approach – Establish, Excite, Equip, Embed™ – so organisations get the most out of their technology investment.
how we do it
We begin the journey by holding a short consultation called a Discovery. Our certified Change Management specialists spend time getting to know the organisation, its people and culture, current ways of working and the proposed change.
We then recommend how best to deliver the change based on the four E’s.
establish builds the foundations to make it happen
We work with key stakeholders to build a solid foundation for the new way of working. By getting to know how your people currently work and how the technology is going to be implemented, we establish an adoption plan to best suit your organisation’s culture and set up.
In partnership with you, we create personas based on character traits within your organisations, so we speak about the change in the way your people will understand.
During the Establish phase, we also develop and build a cascade model, which involves identifying, recruiting and managing champion and support networks, to help to deliver the change and make it go viral.
excite drives awareness and enthusiasm
We drive change through an energetic marketing communications campaign that brings a transformation programme to life and gives it a personality and status. Making some noise raises awareness, drums up enthusiasm and gets people to listen.
Our approach helps to break down resistance, overcome indifference and get people on board with the change. The campaigns we deliver improve engagement scores and increase contribution from employees.
equip gives people the knowledge and skills
We give people the knowledge and skills so they are confident to make the change. By getting to know an organisation and its approach to learning and development, we’re able to create a tailored learning experience that people will be receptive to.
We always align the Excite and Equip phases, so everyone knows what change is coming, why, when and how it’s going to happen.