AI is already changing everyday work. The next step is to redesign processes, build on Copilot and related Microsoft AI capabilities, and introduce agents that take on real tasks.

This is where value starts to scale: when experimentation becomes repeatable ways of working, backed by the right guardrails, governance and route to production.

We help you build agentic capability that can be repeated, governed and scaled, so new ways of working deliver value that lasts.

What this helps you do.

The Agent Playbook applies agile principles to help organisations embed high-performing agent delivery practices that deliver value early, accelerate cycle time across the lifecycle and build quality in from the start.

From identifying high-value use cases to designing responsibly, building safely and scaling successfully, it combines practical governance with proven delivery practices to accelerate outcomes within existing organisational structures and controls.

A high-performing agent delivery capability that accelerates AI adoption, transforms how work gets done and unlocks value at scale.

What this helps you do.

Create the skills, confidence and culture needed to scale AI innovation safely.

The Agent Builder Academy provides structured learning pathways, coaching, communities and governance guardrails that help people become capable, confident and successful agent builders.

Whether creating agents in Copilot Studio or using Microsoft 365 agent-builder capabilities, teams gain the knowledge, support and practical experience needed to deliver value responsibly and at scale.

A workforce empowered to turn ideas into trusted agents, accelerating innovation and transforming how work gets done.

• Agent mastery learning pathways and certification to develop skills across Microsoft Agent Builder and Copilot Studio.

• Embed lifecycle thinking to enable safe, consistent and reusable agent delivery, no matter who builds them.

• Agent Accelerator Network to create a self-sustaining community that drives innovation, scales capability and unlocks AI-powered transformation enterprise-wide.

• Capability coaching and mentoring to build expertise, improve delivery quality and scale with confidence.

• Cohort-based learning pathways and certification to build expertise, recognise achievement and develop agent mastery.

What this helps you do.

Design, build and support tailored agents, workflows and automations that solve priority operational problems and fit naturally into existing ways of working.

An enterprise equipped with intelligent digital solutions that automate routine work, provide faster time to information, and accelerate innovation.

• Solution discovery, evaluation and design to turn high-value opportunities into practical, outcome-focused delivery roadmaps.

• Copilot Studio agent development and orchestration to create trusted agents that support real business processes and user needs.

• Power Platform solution development to build apps, workflows and automations that modernise and streamline existing processes.

• Solution assurance and quality controls to validate, test and deploy solutions with confidence.

• Continuous improvement to support the evergreen agent lifecycle, wider adoption and optimise performance to maximise long-term value.

What this helps you do.

Establish the delivery capability needed to deploy, govern and scale AI agents, automations and digital solutions with confidence across the enterprise.

A scalable route-to-live capability that turns innovation into production-ready solutions, reducing friction and risk in delivery and unlocking value at scale.

• Platform and pipeline engineering to establish the environments, automation, CI/CD pipelines and DevOps foundations needed to deliver agents, automations and digital solutions quickly, consistently and at scale.

• Production readiness and deployment planning to prepare agents and solutions for live service through release planning, testing, approvals, operational readiness and deployment strategies that minimise risk and disruption.

• Enterprise delivery enablement to embed repeatable delivery practices, release processes and quality controls that help teams move solutions from development to production with confidence.

• Environment, release and governance management to implement the controls, monitoring, security and operational processes required to govern deployments, maintain compliance and support continuous improvement at scale.

What this helps you do.

Implement Agent 365 as the foundation for enterprise agent governance and oversight.

We combine deployment, operating model design, workforce adoption and lifecycle management to help organisations scale trusted agents, accelerate innovation and realise value from AI.

A trusted, scalable and well-governed agent ecosystem that accelerates AI adoption and delivers measurable business value.

• Agent 365 deployment and governance: implement Agent 365 and establish the controls, policies and oversight needed to manage agents at scale.

• Agent inventory and lifecycle management: create a centrally managed agent portfolio with clear ownership, approval processes and lifecycle controls.

• Monitoring, security and compliance: establish dashboards, reporting and guardrails to ensure agents remain secure, compliant and operationally effective.

• Value measurement and continuous improvement: track business outcomes, identify optimisation opportunities and support the ongoing growth of your agent ecosystem.