Human–agent teams working together at scale

Identify and prioritise the agent opportunities most likely to solve real business problems.

Define clear outcomes, scope, ownership and guardrails before development begins, then create a practical roadmap for what to build first.

A prioritised set of agent use cases, clear success measures and a practical roadmap for what to build first.

• Use case discovery and prioritisation: Identify where agents could solve meaningful business problems and assess viability.

• Success measures: Define what each agent needs to achieve and how you will judge whether it works.

• Scope and guardrails: Agree what the agent can do, what it cannot do and where people remain responsible.

• Knowledge and data readiness: Understand what information the agent depends on and who owns it.

• Delivery roadmap: Create a practical route from selected use case to design, build and testing.

Build the practical skills and standards people need to create agents responsibly.

Support makers, champions and business teams to identify useful opportunities, build within agreed controls and improve their capability over time.

A capable internal community that can build agents to agreed standards and reduce reliance on isolated experiments.

• Agent mastery learning pathways and certification to develop skills across Microsoft Agent Builder and Copilot Studio.

• Lifecycle thinking to enable safe, consistent and reusable agent delivery, no matter who builds them.

• Agent Accelerator Network to create a self-sustaining community that drives innovation, scales capability and unlocks AI-powered transformation enterprise-wide.

• Capability coaching and mentoring to build expertise, improve delivery quality and scale with confidence.

• Cohort-based learning pathways and certification to build expertise, recognise achievement and develop agent mastery.

Design and build practical agents, apps and automations that remove friction from everyday work. From knowledge retrieval and policy support to onboarding, reporting and service desk workflows, we help turn priority use cases into working solutions.

Targeted Microsoft-powered solutions that reduce manual effort, improve access to information and help teams complete routine work faster and more consistently.

• Solution design to turn high-value opportunities into practical, outcome-focused delivery roadmaps.

• Copilot Studio agent development and orchestration to create trusted agents that support real business processes and user needs.

• Power Platform solution development to build apps, workflows and automations that modernise and streamline existing processes.

• Solution assurance and quality controls to validate, test and deploy solutions with confidence.

• Continuous improvement to support the evergreen agent lifecycle, wider adoption and optimise performance to maximise long-term value.

Move agents and automations from prototype to live service safely. Put the testing, approval, ownership, and release processes in place so solutions can be deployed with less risk and more consistency.

A clear, repeatable route into live service with stronger controls, lower delivery risk and defined operational ownership.

• Platform and pipeline engineering to set up the environments, automation, CI/CD pipelines and DevOps foundations needed to deliver agents and digital solutions consistently.

• Production readiness and deployment planning to prepare agents and solutions for live service through testing, approvals, release planning and operational checks.

• Enterprise delivery enablement to embed repeatable delivery practices, release processes and quality controls that help teams move solutions into production.

• Environment, release and governance management to put the controls, monitoring, security and operational processes in place to manage deployments and maintain compliance.

As agent use grows, clear ownership and lifecycle controls become more important. Establish policies, monitoring and review processes so agents remain secure, compliant and useful.

A governed agent ecosystem with clear accountability, reduced risk and stronger trust in how agents are built, used, monitored and improved.

• Agent 365 deployment and governance: implement Agent 365 and establish the controls, policies and oversight needed to manage agents at scale.

• Agent inventory and lifecycle management: create a centrally managed agent portfolio with clear ownership, approval processes and lifecycle controls.

• Monitoring, security and compliance: establish dashboards, reporting and guardrails to ensure agents remain secure, compliant and operationally effective.

• Value measurement and continuous improvement: track business outcomes, identify optimisation opportunities and support the ongoing growth of your agent ecosystem.