Success story

Windows 11 rollout

From rollout to readiness

We helped Ofgem move 1,900 colleagues to Windows 11 smoothly and at pace.

A woman in a white shirt sits at a wooden table, smiling whilst using a laptop—perhaps exploring Windows 11 migration: Ofgem user adoption and digital change. There is a white lattice and plants in the background.
The word ofgem in bold, orange lowercase letters on a light background, designed by The Inform Team.

The challenge

When Windows 10 reached end of life, Ofgem had a fixed deadline to complete the transition, with no room for disruption to day-to-day work.

Digital confidence varied widely. Some teams were already comfortable with Microsoft 365. Others were starting from scratch.

Thousands of people needed to feel supported and ready, all while the clock was ticking.

Our approach

We built a joined-up change, communications and training strategy to make the rollout clear, inclusive and confidently delivered.

1

Understand the change

We started with a Change Impact Assessment and Case for Change to map exactly what would shift for every colleague, from system impacts to accessibility requirements.

2

Engage early and often

Through tailored communications and engagement plans, we kept leaders, teams and users aligned from pilot to post go-live.

3

Prepare and empower users

We delivered readiness plans, pilot updates and accessible learning materials, including guides, posters, videos and SharePoint content, so everyone knew what to expect.

4

Enable real-time support

Our team managed the Windows 11 mailbox to answer questions fast, capture insights and share solutions across the organisation.

5

Drive confident adoption

From quick Learning Bites to live walk-throughs and informal drop-ins, colleagues could learn in the way that suited them best. Everything was backed by clear Quick Reference Guides and short videos in the Digital Hub.

“

Windows 11 – now that’s a really good example of something that’s gone incredibly well

”

Ofgem stakeholder

The impact

The result was a smooth, confident rollout that colleagues described as “seamless” and “game-changing”

2,000+

laptops distributed to 1,925+ users ahead of deadline.

32+

unique comms and 150+ targeted emails created.

14

Quick Reference Guides and 15 Knowledge Bite sessions delivered.

Cross-functional alignment

across Comms, Change, Digital, HR and Service Desk.

Accessible, inclusive content

supporting all user groups.

Positive feedback

from users and leadership alike.

“

It was completely seamless, I was up and running in less than 10 minutes.

”

Pilot user

Why it worked

Our strength lies in connecting the dots between technology and people. We empowered Ofgem colleagues to feel seen, heard and valued during this change.
We combine clarity of communication, creativity in delivery and rigour in change management to make complex rollouts feel effortless.

Proactive user engagement

Built confidence from day one.

Simple line drawing of a person with raised arms and sparkles around their head, set against a white circle background with overlapping pastel blue, purple, and pink oval shapes—perfect for illustrating concepts like AI and Copilot training.

Targeted messaging

Made every communication relevant and accessible

Outlined speech bubble with quotation marks on a white circle, overlaid on overlapping gradient ovals in blue, purple, and pink hues—perfect for illustrating Veeva Vault training discussions and collaborative learning.

Cross-team collaboration

Kept the rollout aligned and responsive.

Four stylised hands form a circle around a central handshake icon, all in dark blue, symbolising discovery and collaboration at the heart of every change strategy. Overlapping pastel circles in blue, purple, and pink create a vibrant background.

Continuous improvement

Turned feedback into fast, visible action.

Three outlined figures are arranged in a circle with arrows connecting them, symbolising how organisations can embed Microsoft Copilot at scale. Two figures are shaking hands in the centre, emphasising seamless collaboration. The background features overlapping blue, purple, and teal gradient ovals.

The outcome

Ofgem’s people are now confidently working on Windows 11, with the knowledge, tools and support to stay productive and secure.

The rollout strengthened digital confidence across the organisation and created a repeatable model for future change.

A person sits on a sofa using a white laptop with Windows 11 open onscreen, featuring the Start menu—a scene indicative of Windows 11 migration and digital change. The indoor background is softly blurred, reflecting Ofgem user adoption in a modern, adaptable workspace.