Success story

Pharmaceutical and life sciences

Release management without the chaos

Confidential client. Unmistakeable results.

success-story-release-management-heroimg-01-v02

The reality of constant releases

For one of the world’s largest pharmaceutical organisations, Veeva Vault is business-critical. Every year it delivers three major product releases (April, August, December), plus continuous micro-updates and company-driven changes. This pace of change is relentless. For leaders, it meant sleepless nights before audits, frustrated users reverting to workarounds and mounting pressure as regulatory deadlines loomed.

Training materials, SOPs and work instructions quickly fell out of sync.
Users were left underprepared or confused.
Optional functionality was overlooked, creating backlogs.
Compliance risks grew as processes stalled.

In highly regulated environments, BAU doesn’t exist for Veeva Vault. Governance is a continuous change cycle, and without the right framework, quality and trust erode.

Why falling behind wasn’t an option

The pharma giant needed a way to:

Keep up with mandatory and optional Veeva updates.
Reduce disruption for 15,000+ global users.
Keep SOPs and training aligned with each release.
Build confidence and compliance across teams who were experiencing change fatigue.

They turned to The Inform Team for help.

Turning chaos into a repeatable rhythm

We provided a repeatable release management framework, one that balanced technical rigour with people-first delivery, turning constant change into a rhythm the organisation could trust.

Discover and plan

Each release began with a clear view: reviewing configuration, training assets and release notes to spot gaps, auto-on features and cross-functional risks before they became issues.

Prepare and deliver

Training and comms were kept in sync every cycle, from minor tweaks to major updates. Content was delivered through engaging formats like quick reference guides, demos, podcasts, videos and portal resources. Tailored pathways meant mandatory training took less time, while experienced users were fast-tracked to what mattered.

Support and measure

After go-live, we reduced pressure on internal teams by equipping super users and providing targeted support where it was needed most. Release demos were delivered to super users so they could interpret updates for their functional teams. Additional training sessions were organised when required. and assistance was provided with support calls to keep user confidence high and maintain continuity.

We acted as an extension of their team, stepping in where most critical, flexing to workload spikes and co-creating comms all the way up to senior leader level.

From anxiety to adoption

The results speak for themselves:

Confidence Grew

Users moved from anxiety and reluctance to positive adoption of Veeva in their daily work.

Compliance was reinforced

Training collateral stayed current and consistent, release after release.

15,000+ users supported

Trained and kept up to date through multiple formats and channels.

Audit readiness strengthened

Keeping training aligned with system changes gave leaders confidence ahead of inspections and submissions.

The business regained control

With a partner they could trust to anticipate needs and deliver under pressure.

Whispers from the inside…

I honestly don’t know what I’d do without The Inform Team as my trusted partner. Together we’ve turned the tide – from anxiety and reluctance to confidence and adoption across the business.

Change, Comms and Training Lead

Top 10 Global Pharma

The Inform Team’s trainers showed remarkable commitment and creativity – introducing videos, demos, podcasts and new portal resources. They’ve become an indispensable part of our continuous improvement journey.

Change, Comms and Training Lead

Top 10 Global Pharma

What this means for pharma leaders

Standing still is not an option. With Veeva Vault, change is continuous, but with the right release management framework, it doesn’t have to mean chaos.

The Inform Team helps global pharma organisations:

Stay compliant and audit-ready under intense regulatory scrutiny.
Reduce regulatory risk by keeping processes and documentation aligned.
Ensure smoother, faster submissions by preparing teams for change in advance.
Unlock the full value of their Veeva investment.
Keep users confident, supported and ready to adopt new functionality.

We’re the pharma industry’s best-kept secret: quietly helping some of the biggest names in life sciences manage change with confidence.

Do these challenges sound familiar?

Struggling to keep SOPs, WIs and training aligned with Veeva’s pace of change?

Users confused or reverting to old ways of working, with SMEs and admins under pressure to keep up?

Optional functionality left on the backlog, with limited adoption of new features?

Ongoing pressure ahead of audits, submissions and governance changes?

If even one of these rings true, it’s time to talk about release management.