Privacy Policy

The Inform Team takes data security and the fair and transparent processing of personal and other confidential data seriously. This privacy policy sets out how we treat the personal data of website visitors in compliance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK Data Protection Act 2018 (DPA).

Please read this policy carefully as it contains important information on who we are, how we process your personal data (collect, store, use and share) and why, your rights in relation to your personal data, how to contact us, and how to contact supervisory authorities if you would like to report any concerns.

The Inform Team acts as a controller when collecting the data via our website, thus we provide information regarding how and why the data is used and the rights that we have over that data.

Please read this policy carefully as it contains important information on who we are, how we process your personal data (collect, store, use and share) and why, your rights in relation to your personal data, how to contact us, and how to contact supervisory authorities if you would like to report any concerns.

The Inform Team acts as a controller when collecting the data via our website, thus we provide information regarding how and why the data is used and the rights that we have over that data.

Our data is hosted in Microsoft Cloud facilities – please refer to the Microsoft Trust Centre for more information about how and where Microsoft secures our data.

• If you consent to ‘Statistics’ cookies, we log your (anonymous) visit using Google Analytics.

We use Google Analytics to measure how you use the website. It helps us improve the site based on what web visitors need. Google Analytics sets cookies that store anonymised information about:

• How you got to the site.
• The pages you visit and how long you spend on each page.
• What you click on while you’re visiting the site.

We collect and process personal data if you:

• Complete a form on our website enquiring about our services.
• Contact us by phone, email, or in writing.
• Report a problem.
• Sign up to receive our communications.
• Apply for a role or contract with us.

If you provide personal data to us about anyone other than yourself, such as your relatives, next of kin, advisers or suppliers, you must ensure that they understand how their personal data will be processed, and that they have given their permission for you to disclose it to us and for you to allow us, and our third-party service providers, to process it.

When we ask you to supply us with personal data it is to contact you or to provide any products and/or services to you or with you.

Only authorised people at The Inform Team can view this data to:

• Improve the site by monitoring how you use it.
• Respond to any feedback you send to us, if you have asked us to.
• Send email newsletters to those who request them.
• Send webinar invitations to those who request them.
• Process your application for an employed or contract vacancy.
• Contact you in the future about an employed or contract vacancy which we feel you would be suitable for.
• Get in touch with you about our services if you’ve requested us to.
• Liaise with you as an identified point of contact for a client project.

We may also process your personal data in pursuance of our legitimate interests to provide you with information such as newsletters, surveys, or information about our products and/or services which may be of interest to you.

When signing up to receive newsletters, your name, email and organisation will be required. You can withdraw consent and unsubscribe from newsletters at any time. There is an unsubscribe link at the bottom of each newsletter.

When signing up to attend a webinar, your name, email and organisation will be required. After the webinar you may be sent relevant content via email. You can withdraw consent and unsubscribe from further communications at any time. There is an unsubscribe link at the bottom of each email.

When requesting to download any documentation from the website such as white paper, article, or other, your name, email address and organisation will be required. Such information will be used to send the requested documents to you. After downloading the requested document, another email may be sent to you to ensure that the request has been completed. You can withdraw consent and unsubscribe from further communications at any time. There is an unsubscribe link at the bottom of each email.

Note you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading Your rights.

We may share your personal data with trusted third-party service providers, including:

• Legal and other professional advisers, consultants, and professional experts.
• Service providers contracted to us in connection with our website or provision of the products and/or services, such as providers of IT services and customer relationship management services.
• Analytics and search engine providers that help us improve and optimise our website.

We will ensure that there is a contract in place with such third-party service providers, which includes obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them, and which upholds your rights and freedoms with respect to personal data.

Where a third-party recipient is located outside the European Economic Area, we will ensure that the transfer of personal data is protected by appropriate safeguards, including by the use of standard data protection clauses adopted or approved by the European Commission where the Commission does not believe that the country has adequate data protection laws.

If ever there is a need, we may share personal data with law enforcement or other authorities or agencies. This may include and is not limited to:

• In the event of requests for information from such authorities
• Agencies sharing information with them in connection with our quality assurance processes, investigations, complaints, or appeals

You should be aware that, where personal data is shared with a public authority, it will become subject to the Freedom of Information Act 2000 (FOI) and may potentially fall within the scope of any future FOI request made to such public authority.

We will keep your personal data for the duration of any contract between us. Then, we will keep personal data in order to:

• Provide information about your relationship with The Inform Team;
• Respond to any questions, complaints or claims made by you, on your behalf or about you;
• Comply with any relevant third-party record retention requirements (e.g. those of a regulator); and
• Comply with any contractual, legal, audit, and other regulatory requirements, or any orders from competent courts or authorities.

We will also keep personal data relating to our quality assurance processes, investigations, appeals and complaints, to comply with applicable contractual, legal, audit and other regulatory requirements.

We keep your personal data in line with our defined data retention and disposal process.

Note that unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our website; transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

We take all reasonable steps to ensure that we protect your personal data. This includes ensuring that our staff are aware of their information security obligations and limiting access to your personal data to staff who have a genuine business need.

We also take reasonable steps to protect your personal data from loss or destruction and have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach, where we are legally required to do so.

Our project management and change control process includes a structured assessment of information security and data privacy risks. This process aims to ensure that all proposed system changes at The Inform Team fully align with the GDPR and good practice to uphold data subjects’ rights and freedoms with respect to personal data.

Under the GDPR, you have various rights with respect to our processing of your personal data.

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity.

We aim to respond to any requests for information promptly, and in any event within the legally required time limits.

We may be unable to make all data available to you if, for example:

• Making the data available to you would reveal personal data about another person.
• We are legally prevented from disclosing such data.
• There is no basis for your request, or your request is excessive.

We aim to keep your personal data accurate, current and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes.

You have the right to request the deletion of your personal data in the following cases:

• The personal data is no longer necessary for the purposes for which it was collected.
• Where you withdraw your consent to processing.
• Where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed.

If you would like to request that your personal data be erased, please contact us.

In certain circumstances, you have the right to object to the processing of your personal data where your personal data is being processed on the basis of legitimate interests and there is no longer an overriding legitimate interest for us to continue to process your personal data.

If you would like to object to the processing of your personal data, please contact us.

In certain circumstances, you have the right to request that we restrict the further processing of your personal data in the following cases:

• Where you have queried the accuracy of the personal data we hold about you and we are verifying the personal data;
• You have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests;
• The processing is unlawful and you elect that processing is restricted rather than deleted

If you would like to make such request, please contact us.

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another ‘controller’, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to make such request, please contact us.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception, we will explain this to you in our response.

This privacy policy only applies to theinformteam.com and doesn’t cover other websites we may provide links to. If you go to another website from this one, we advise that you read the privacy policy on that website to find out what it does with your information.

We hope that you won’t ever need to, but if you believe that your data protection rights may have been breached, please write to us or send us an email with the details of your complaint on the contact details below. If we have been unable to resolve your concern, you may lodge a complaint with the applicable supervisory authority or seek a remedy through the courts. Please visit the UK Information Commissioner’s Office website for information on how to do this.

If you have any queries about this policy, the way in which we process personal data via our website, or about exercising any of your rights, you can email operations@theinformteam.com and mark it for the attention of the Data Manager or write to us at our registered office: 7 The Windmills, St Mary’s Close, Alton, Hampshire, GU34 1EF.