You’ve switched on Microsoft 365 Copilot. Now what?

Microsoft 365 Copilot isn’t just being used, it’s being approached differently.

An emerging trend in passive usage is shaping how people interact with AI. They’re not asking a thousand prompts a day — but they’re still learning, observing, and sometimes letting the tech lead.

This session explores what passive usage really means, how it shows up in organisations, and how to support it as part of your change strategy, not fight against it.

Whether your users are hands-on or hands-off, adoption starts with understanding how they actually work.