Our services

Driving confident adoption in Pharma

Veeva Vault release management

Clear, compliant and controlled. Every time Veeva changes.

Why release management matters

With Veeva Vault, business-as-usual doesn’t exist. Three major product updates every year, plus continuous micro-changes and company-driven releases, create a relentless cycle of change.

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For regulated life sciences organisations, the risks are real:

SOPs and training quickly fall out of sync.
Users revert to old ways of working.
Optional functionality is missed, leaving value on the table.
Compliance risk grows, audits becomes stressful and submissions stall.

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Release management isn’t optional. It’s the difference between staying compliant and falling behind.

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Our solution

A repeatable release management framework

We help you absorb change without disruption. Our release management service keeps Veeva Vault aligned with your processes, documentation and people, proactively, compliantly and at scale.

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Discover and plan

We review your configuration, training assets and release notes to identify gaps, auto-on features and cross-functional risks before they cause issues.

prepare and deliver

We keep SOPs, training materials and comms in sync every release. Updates are delivered through engaging formats like quick reference guides, demos, videos and portal resources. Tailored pathways mean experienced users are fast-tracked, saving time and reducing fatigue.

Support and measure

We equip super users with release demos, organise additional training where needed and provide targeted support on calls. Adoption insights feed straight back into the next cycle, reducing pressure on internal teams

What you’ll gain

Partnering with The Inform Team gives you:

Audit confidence

SOPs, training and governance that stay aligned with every release.

Reduced regulatory risk

Fewer compliance gaps and smoother inspections.

Faster submissions

No backlogs, no delay, no missed functionality.

Users who are ready and supported

From super users to global teams.

Less strain on subject matter experts and admins

Freeing capacity for business-critical work.

Why The Inform Team?

Life sciences expertise

Aligned leadership

Designed specifically for regulated pharma, biotech and life sciences environments.

Compliance-first, people first

Engaged users

We combine regulatory rigour with people-centred training and change management.

Proven in practice

Tailored training

Trusted by some of the world’s largest pharmaceutical organisations. In one global deployment, we supported over 15,000 users through continuous Veeva Vault releases, keeping training aligned, users confident and audit readiness strengthened.

The industry’s best-kept secret

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We can’t always name the companies we work with, but they’re among the biggest in global pharma. Our release management service quietly helps them manage Veeva Vault change with confidence.

Read our release management case study

Do these challenges sound familiar?

Struggling to keep SOPs, WIs and training aligned with Veeva’s pace of change?
Users confused, reverting to old ways of working, while SMEs and admins are under pressure?
Optional functionality always pushed to the backlog?
Constant pressure ahead of audits, submissions and governance changes?

If even one of these rings true, now is the time to act.