Set people up for success

Now you’ve invested in new technology, how are you going to keep getting value from the change? We’ve helped clients put a new joiners plan in place to help people learn the ways of working and the principles that sit behind them.

Many organisations think a starters’ plan is just about handing over their device and giving them the password, but this barely scratches the surface. When you help new people understand how to do their work, you give them a sense of belonging to the organisation and boost productivity.

Cartoon laptop with a checklist for our onboarding stage

Owned by the business

We know technology change has to be a whole business solution and not just about IT. So we recommend that HR teams own and drive onboarding. HR should own it because they:

  • know when new joiners start
  • usually drive the commitment to training, learning and development, and CPD
  • understand the severity of non-compliance with data protection or other regulatory breaches (after all, they have to deal with much of the fall out from it).

Like all training, it should be shown as an opportunity, a benchmark for CPD and an opportunity to demonstrate an organisation’s values.

Cartoon of a presenter showing people their onboarding stages

Delivered at the point of need

Commonly, Inform runs multiple face-to-face sessions for large companies meaning that each week there are chances for new joiners to be taken through your ways of working.

This isn’t just about using new technology that they may not have used before, it’s also how you share data and documents – internally and externally.

It’s important that onboarding gives people the ‘why’ as well as the ‘how’.

How we can run your onboarding

  • Group, classroom-based sessions
  • White-glove, one-to-one sessions
  • Delivered at any location – ideal for global organisations
  • Take-away resources to support ongoing learning
  • Refresher training
  • Booking system and all admin
  • Feedback reporting and measurement
  • Review and update content to reflect business changes

Why you need onboarding

An organisation-wide approach will give you the consistency you need while also incorporating the flexibility to reflect a varied organisation. Well-paced and relevant onboarding means your teams have the chance to understand their individual tasks and how your technology supports them.

It’s essential if you want to truly embed change – and embrace the power of evergreen technology.